FAQ's
How do I place an order?
Click on the type of jewellery you are interested in purchasing. Browse through our selection until you find a piece you like. Click on ‘Buy Now’ when you’re ready and follow the instructions to place your order.
How is Ice Gold Jewellery able to ofer such low prices?
Ice Gold Jewellery buys directly from manufacturers in Canada and the United States. Our short supply chain allows us to go straight to the source and we sell directly to you – there are no other wholesalers, distributors or retailers between us. This enables us to ofer jewellery products at attractive prices.
Once I’ve placed an order, how long will it take for me to receive my item?
During the order process on our website, you have the option to select your preferred shipping method, which can range from standard all the way through to express next-day delivery. View our Shipping Policy to see all of your options and the cost for each.
Does Ice Gold Jewellery ofer any warranties or guarantees on its products?
All of our items come with a manufacturer’s warranty. Warranties vary according to the type of jewelry product and all information can be found in the description section for each item.
Does Ice Gold Jewellery have any security measures in place to protect consumer privacy?
Yes. Ice Gold Jewellery makes every efort to ensure the safety and security of its website and operations. Consumer privacy and protection is important to us and we have both digital and physical security technologies in place. For more information, please read our Privacy Policy.
Can I return an item for full refund?
Yes. To receive a full refund for any item, you must ship it back to Ice Gold Jewellery within 30 days of your original shipment date. Your item must be accompanied by a return form, which you can download here. Please note that Ice Gold Jewellery must receive your return package within 30 days of the original shipment date. Read our Return Policy for more information.
Can I exchange an item?
Yes. To exchange one item for another, you must ship your original item back to Ice Gold Jewellery within 30 days of your original shipment date. Your item must be accompanied by a return form, which you can download here. Please note that Ice Gold Jewellery must receive your return package within 30 days of the original shipment date. Read our Return Policyfor more information.
What happens if I order the wrong size of jewelry?
No problem. Ice Gold Jewellery ofers a complementary resizing service. This means that you have full security when you make a purchase. If you choose the wrong size, you can simply ship the item back to Ice Gold Jewellery and we will resize the piece at no charge and ship it back to you.
What happens if my size changes days, months or years down the road after my purchase?
As long as you can prove that you purchased your item at Ice Gold Jewellery, we will resize your jewellery any time, at no cost to you. Once resized, your item will be shipped back to you.
How can I become an affiliate of Ice Gold Jewellery?
Anyone can apply to become an affiliate of Ice Gold Jewellery. We are looking for talented and dedicated sales and marketing entrepreneurs to resell Ice Gold Jewellery’s products through their own independent channels. Read about the Ice Gold Jewellery Affiliate Program, find out about the Affiliate Program Terms & Conditions and fill in an application form when you’re ready.
Does Ice Gold Jewellery sell conflict “blood” diamonds?
No. Ice Gold Jewellery follows the guidelines set in place by the Kimberley Process and also performs diligent research on its manufacturers to ensure that it can track the path of all diamonds that come into its possession, from mining all the way through to final delivery. All of our diamonds come with their own certificate and a professional appraisal report. We make every efort to ensure that the diamonds we sell are free from conflict, which includes environmental harm, unfair labour practices, extreme poverty, violence and any other unethical circumstances. For more information, click here.